June 2017 - September 2017 Sales Assistant at Primark • Engaged and offered retail advice to customers and keep the shop floor tidy, maintaining cleanliness of the store and developing rapport with colleagues. • I gained retail expertise, working in the fitting rooms and rearranging clothes onto the shop floor where I was able to demonstrate my exceptional team member skills. March 2016- January 2018 Gateway Assessor at Citizens Advice • I previously volunteered as a gateway assessor at my local Citizens Advice. My duties entailed asking about the client’s profile such as whether they own or rent their property and how many people live there and if anyone is working. I am able to be patient and understanding when speaking with difficult clients. • I have demonstrated excellent customer service skills and good communication skills by taking as much detailed information as possible regarding the client’s issue, listening to them and understanding what the client wants to resolves their problem. • I also provide the client with details of how they can receive help. This can either be by making an appointment for the client to see a generalist advisor in bureau or at an outreach service, or by providing them with factsheets or contact numbers for other organisations that can provide assistance. • I also have the responsibility of writing up confidential client information, using Microsoft Word and Excel and recording it on a database, which demonstrates my good use of IT skills. October 2016- July 2016 Sales Assistant at House of Fraser • I previously worked at House of Fraser on the Fashion Accessories Department, in which I have had the opportunity to tag sale items, operate the tills such as sales transactions, opening and closing the tills, refunds and exchanges. • My duties also included ensuring there was a sufficient walking space free of any trip hazards, rearranging clothes and handbags on the shop floor and experimenting with fragrance and beauty. • In addition I have worked in the stockroom unpacking clothing items and re-organising and displaying them on the shop floor. • I was able to deliver excellent customer service by listening to the customers needs and advising them on stock available. in order to ensure they left the store impressed with the high standard of customer service. September-October 2015 Sales Assistant at Primark • I previously worked as a Christmas Temporary staff at Primark, in which I had the opportunity to engage and offer retail advice to customers and keep the shop floor tidy. • I gained sufficient retail expertise, working in the fitting rooms and rearranging clothes onto the shop floor where I was able to demonstrate my exceptional team member skills. July 2014-September 2014 Volunteer at the Library of Birmingham • I previously volunteered at the Library of Birmingham over the summer period, in which I assisted children to sign up for the Summer Reading Challenge. • I further extended my communication and organisational skills by engaging with children and their families through a variety of Arts and Crafts tasks. April 2013- August 2013 Library Assistant at Dudley Library • I previously carried out work experience at Dudley and Sedgley Library which enhanced my leadership and communication skills. • My work duties entailed issuing and discharging books, I also photocopied and printed documents for customers. • I developed customer service skills as I interacted with the public by giving out information and receiving payments from customers. • I also had the opportunity to reserve books for customers and arrange the library books in alphabetical and numerical order.