Front Desk Receptionist, The Ramada Hotel: - Provide exemplary levels of customer service ensuring a positive lasting impression for all guests. - Competently deal with customer queries and resolve issues in a helpful manner. - Communicate articulately at all levels including by email and telephone. - Efficiently manage reservations’ using SYNXIS and Rezlynx systems, process card payments, prepare and send invoices and balance the cash flow float at opening/close of shift. - Maintain a high level of hotel and product knowledge and support smooth running of events. - Responsible for organising large group bookings and composing event promotion flyers. - Trained, mentored and monitored new receptionists and night porters. ******************************************************************* Student Ambassador, Loughborough University: - To actively assist in organising and coordinating Art Department welcome events and tour rotas. - Design, print and distribute promotional flyers and posters. - To meet, greet and register visitors. Give guided tours of Art Department to prospective students and answer questions about student life.